Telephone Operators – Call Centre, Nelson Hospital

Te Whatu Ora Health New Zealand (Nelson Marlborough)

Various shifts available

  • Bring your multi-tasking and customer focused skills to Nelson Hospital
  • Challenging roles for efficient telephonists
  • Permanent part-time & full-time positions
  • Support our team to make a real difference to the lives of people in our community 

Ngā mōhiohio e pā ana ki tēnei mahi (About this position)

We are looking for telephone operators for our busy (24/7) call centre at Nelson Hospital. This is a diverse role where no two days are the same. The positions would appeal to those who enjoy a challenge and look for job satisfaction. Key duties include answering the phone, after-hours reception duties, interacting with the public and dealing with emergency situations. 

We have day, evening and night shifts available. Ideally you will have the flexibility to work additional hours from time to time to assist with covering staff leave and illness. 

Ko wai he kaitono tōtika? (Who is an appropriate applicant?)

To succeed in this role you will have a bright, friendly and outgoing personality with great interpersonal skills and a strong customer service focus. You will be highly organised and efficient with the ability to multitask and handle pressure. 

We expect intermediate computer skills, ideally with PC based switchboard experience. However, we will consider applications from those without switchboard experience, where an aptitude for this type of work can be demonstrated, as full training will be given.

For the health and safety of staff and patients all Te Whatu Ora staff are required to be vaccinated in accordance with the COVID-19 Public Health Response (Vaccinations) Order 2021, including boosters. 

Ā mātou rōpū (About our team)

Te Whatu Ora is the main health provider for the top of the south. Nearly 3,000 strong, we are Nelson and Marlborough’s largest employer, which means the opportunities here are endless. Our main locations are Nelson and Wairau Hospitals but we are spread across the region and service all parts of the community. Our work can be challenging, but we are up for it. We have a great team and we work hard to make a difference. We value integrity, innovation, respect, and teamwork.

Ētahi atu mōhiohio (More Information)

Ngā huanga o tēnei mahi (The benefits of this position)

At Te Whatu Ora we do great work, and we need a great team to help us deliver. We provide professional development opportunities, job security, and workplace wellness programmes. 

Me pēhea ahau e tono ai? (How do I apply?)

Keen to apply now, it’s easy.  Send your CV and cover letter to Laureen McLean  Call Centre Team Leader at  and tell us how many hours you would like to work, and which times/days suit you. 


Applications close: 24 August (unless filled prior)Applications will be reviewed as received, therefore we encourage you to apply early.


Te Whatu Ora strongly endorses Te Tiriti o Waitangi.

We believe that to achieve equity in health outcomes for Māori we need a workforce reflective of the population it serves. We strongly encourage applications from candidates who identify as Māori and we recruit for cultural competence.  

He waka eke noa. We are all in this together.

Permanent/Full Time, Permanent/Part Time

Job no: N22-Teleops-Aug

Location: Nelson Hospital

Closing Date: 24 August (unless filled prior)