Telephone Operator (Casual) Nelson
Telephone Operator Call Centre, Nelson Hospital, Casual
- Bring your administrative experience and customer focused skills to supporting health care
- Fast-paced role for organised individuals who enjoy multitasking
- Diverse role where no two days are the same.
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
About the Role
As a Telephone Operator, you will play an important role in providing a 24/7 communication service for Nelson Hospital. Working in a busy call centre environment, you'll answer incoming calls, provide after-hours reception support, assist staff and members of the public, and respond to emergency situations as they arise.
We have day, evening, and night shifts available. Flexibility to work additional shifts from time to time to assist with covering staff leave and illness would be advantageous.
This role would suit someone who enjoys variety, thrives under pressure, and takes pride in delivering excellent customer service.
Please view the position description for further information.
About the Team/Service/ Location
Our team of 13 provides a vital 24-hour communication service to patients, visitors, and staff across Health New Zealand Nelson Marlborough. No two shifts are the same, making this a diverse and rewarding role for someone who enjoys variety and problem-solving.
For more information on living and working in Nelson click here
About you
As a Telephone Operator, you will have a friendly and approachable manner, excellent communication skills, and a strong customer service focus. You will be highly organised, able to multitask effectively, and remain calm under pressure.
To be successful in this role, you will have:
- Previous administration or customer service experience
- Strong interpersonal and communication skills
- Intermediate computer skills
- The ability to work independently and as part of a team
Previous switchboard experience would be advantageous but is not essential, as full training will be provided to the successful candidate.
The successful candidate must be eligible to work in New Zealand or hold a valid NZ visa at the time of applying.
Working at Health New Zealand
Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
How to Apply
To apply please click “apply now.” All applications must be submitted through our online careers’ portal by 04 October 2026. If you have any questions about the role, please contact
Sonja Rae (Recruitment) at sonja.rae@tewhatuora.govt.nz OR
Karen Crawshaw (Call Centre Team Leader) at Karen.Crawshaw@TeWhatuOra.govt.nz .
Job ref: R1N26-272
We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.
Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.