Telephone Operator / Call Centre Relief (casual)

Casual position covering staff leave and assisting with peak capacity

Te Whatu Ora Health New Zealand (Nelson Marlborough) formerly NMDHB

• Bring your multi-tasking and customer focused skills to Nelson Hospital
• Challenging role for an efficient telephonist
• Support our team to make a real difference to the lives of people in our community 

Ngā mōhiohio e pā ana ki tēnei mahi (About this position)

We are looking for a telephone operator, to work on a casual basis, for our busy (24/7) call centre at Nelson Hospital. This is a diverse role where no two days are the same. This position would appeal to someone who enjoys a challenge and looks for job satisfaction. Key duties include answering the phone, after-hours reception duties, interacting with the public and dealing with emergency situations. 

It will be important that you have the flexibility to work across a range of shifts, sometimes at short notice, between the hours of: 0700 to 1530, 1500 to 23:00 and 23:00 to 0700. Some forward planning will be available when covering scheduled leave.

Ko wai he kaitono tōtika? (Who is an appropriate applicant?)

To succeed in this role you will have a bright, friendly and outgoing personality with great interpersonal skills and a strong customer service focus. You will be highly organised and efficient with the ability to multitask and handle pressure. 

We expect intermediate computer skills, ideally with PC based switchboard experience. However, we will consider applications from those without switchboard experience, where an aptitude for this type of work can be demonstrated, as full training will be given.

Te Whatu Ora staff must have completed their primary course of two NZ approved COVID-19 vaccinations as they have direct contact with patients and members of the public.

 Ā mātou rōpū (About our team)

Te Whatu Ora (Nelson Marlborough) is the main health provider for the top of the south. Nearly 3,000 strong, we are Nelson and Marlborough’s largest employer, which means the opportunities here are endless. Our main locations are Nelson and Wairau Hospitals, and the Richmond and Marlborough Health Hubs, but we are spread across the region and service all parts of the community. Our work can be challenging, but we are up for it. We have a great team and we work hard to make a difference. We value integrity, innovation, respect, and teamwork.

Ētahi atu mōhiohio (More Information)

https://www.youtube.com/channel/UC34XErxkHJ5YAn59o6SrhnA

Ngā huanga o tēnei mahi (The benefits of this position)

At Te Whatu Ora (Nelson Marlborough) we do great work, and we need a great team to help us deliver. We provide professional development opportunities, job security, and workplace wellness programmes. 

Me pēhea ahau e tono ai? (How do I apply?)

Apply now, it’s easy.  Please fill in our online application form.

https://nmdhb.careercentre.net.nz/Job

For general enquiries please contact our recruitment team on vacancies@nmdhb.govt.nz or 03 546 1274.

For role specific information please contact Laureen McLean, Team Leader – Call Centre on Laureen.McLean@nmdhb.govt.nz

N23-308

Applications close: Saturday 10th June  (unless filled prior). Applications will be reviewed as received.

Te Whatu Ora strongly endorses Te Tiriti o Waitangi.

We believe that to achieve equity in health outcomes for Māori we need a workforce reflective of the population it serves. We strongly encourage applications from candidates who identify as Māori and we recruit for cultural competence.  

He waka eke noa. We are all in this together.