Telephone Operator - Call Centre Nelson
Telephone Operator Call Centre, Nelson Hospital, Permanent Part-time
- Bring your administrative experience and customer focused skills to supporting health care
- Busy role for efficient telephonists who enjoy multi-tasking
- Diverse role where no two days are the same.
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
About the Role
As a Telephone Operator, you will be busy (24/7) working in a call centre environment answering the phones, covering after-hours reception duties, interacting with the public and dealing with emergency situations.
This is a permanent, part-time position working 32 hours per fortnight (0.4 FTE), with rostered and rotating shifts Monday to Sunday. Specific start and finish times within this period will be agreed between you and your manager, consistent both with the terms and conditions of the Employment Agreement and the hours/rosters worked in the department. From time to time, it will be necessary to change the agreed hours of work. If this is required it will be discussed with you in advance. No on-call is required.
Please view the position description for further information.
About the Team/Service/ Location
Our team of 13 provide a 24 hour service to all patients, visitors and staff within Health New Zealand Nelson Marlborough. A telephonist in the Call Centre has a diverse role and each shift is different.
For more information on living and working in Nelson click here
About you
As a Telephone Operator, you will have a bright, friendly and outgoing personality with great interpersonal skills and a strong customer service focus. You will be highly organised and efficient with the ability to multitask and remain clam under pressure.
We expect intermediate computer skills, ideally with PC based switchboard experience. However, we will consider applications from those without switchboard experience, where an aptitude for this type of work can be demonstrated, as full training will be given.
The successful candidate must be eligible to work in New Zealand or hold a valid NZ visa at the time of applying.
Working at Health New Zealand
Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
How to Apply
To apply please click “apply now.” All applications must be submitted through our online careers’ portal by 14 August 2026. If you have any questions about the role, please contact
Sonja Rae (Recruitment) at sonja.rae@tewhatuora.govt.nz OR
Karen Crawshaw (Call Centre Team Leader) at Karen.Crawshaw@nmdhb.govt.nz .
Job ref: R1N26-174
We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.
Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.
Permanent/Part Time
Job no: R1N26-174
Location: Nelson Hospital
Closing Date: Friday, 14 August 2026