Patient Safety Support Administrator

Patient Safety Support Administrator, Nelson Hospital, Permanent Part time

The Clinical Governance Support team is seeking a dedicated Patient Safety Support Administrator to play a vital role in supporting the delivery of responsive, and respectful healthcare.

• No two days will be the same in this role.
• The role is key in helping us maintain public trust and a strong culture of accountability, learning and improvement.
• Make a real impact on patient care and safety
• Join a supportive, collaborative team
• Flexible working arrangements and great work-life balance

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As a Patient Safety Support Administrator, you’ll be a key member of our Clinical Governance Support team and will be responsible for:

• coordinating the management of privacy breaches,
• supporting the consumer complaints process alongside the feedback coordinator, and
• supporting the processing of police requests,
• ensuring timely and accurate responses to these external agencies in line with organisational policies and legislation.

You will support the smooth running of the Clinical Governance Support team to meet legislative requirements. You’ll be liaising between local teams, regional and national stakeholders dealing with complaints and feedback, privacy and police matters.

This is a permanent, part time role working 48 hours per fortnight (0.6 FTE) over 5 days/week. It would suit someone who is happy to work shortened hours over the week and there is flexibility around this. No on-call work is required.

The starting salary for the role is $86,990 per annum pro rata depending on skills and experience.

About the Team/Service/ Location

Working with the Clinical Governance Support team means supporting the wider organisation to keep moving forward. We believe that every person in our organisation deserves to feel safe and valued at work, and to feel fulfilled when they go home. And that every patient deserved to receive safe, skilled, compassionate and timely care; the best care we can provide.  We work together as a team to improve the healthcare experience of our patients and their family/whanau. 

The team you’ll be part of works behind the scenes to address Health and Disability processes, Feedback, Audit and Risk, Coroners Processes, Adverse Event Reviews, Consumer Engagement and Quality Improvement. We’re a small but supportive team who is fully connected at every level of the organisation.

 For more information on living and working in Nelson click here

About you

As a Patient Safety Support Administrator, you will:

• Have a solid understanding of the Privacy Act (2020), Code of Health and Disability Services Consumers’ Rights and legislation around release of information processes,
• Be able to prioritise competing demands
• Display a strong customer focus with a warm and welcoming approach,
• Be sensitive / tactful, reliable and emotionally mature, with demonstrated experience managing confidential and sensitive information
• Be able to maintain positive working relationships with colleagues and external  agencies,
• Have a high attention to detail and strong written communication abilities
• Have experience in deescalating and diffusing difficult situations, as well as complaints resolution.
• Hold a drivers license (essential).

The successful candidate must be eligible to work in New Zealand or hold a valid NZ visa at the time of applying.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers’ portal by 27 July 2025. If you have any questions about the role, please contact

Sonja Rae (recruitment) at sonja.rae@tewhatuora.govt.nz OR

Jennifer Hassloch (Clinical Governance Manager) at jennifer.hassloch@nmdhb.govt.nz .

Job ref: R1N25-140

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.