Call Centre / Enquiries Team Leader

Call Centre / Enquiries Team Leader, Nelson Hospital, Permanent Full-time

• Supervise a close knit team which interacts with our staff, patients and visitors 24/7.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As  the Call Centre / Enquiries Team Leader, you will play a vital role in ensuring an efficient 24/7 service across  Nelson and Wairau Hospitals and community areas, working closely with other hospital services.  

You’ll have a team of Telephone Operators and Enquiries Staff reporting to you which you’ll need to demonstrate excellent leadership, knowledge and provide ongoing support to your team members, ensuring a positive working culture.

The Call Centre is the hub of the Hospitals.  You will need to ensure all calls for service  including emergency situations from Nelson and Wairau Hospitals  are managed to ensure a prompt and professional response  with urgency.

This position will require an understanding of the below and relevant training will be provided:

• Standard hospital procedures;
• On-call rosters for all consultants, Registrars, House Officers and After Hours on-call staff;
• Duties associated with the Enquiries Kiosk;
• Troubleshooting;
• Provide quality customer service.

This is a permanent, full-time role working 80 hours per fortnight, Monday to Friday with the possibility of weekends and Public Holidays.

Please view the position description for further information.

About the Team/Service/ Location

The  team are committed to supporting the best possible service outcomes for our patients, visitors and our staff. The position is situated at Nelson Hospital and our services are spread over Nelson and Wairau.

For more information on living and working in Nelson click here

About you

As a Call Centre / Enquiries Team Leader, you will:

• Have  clear and articulate written communication skills;
• Have good listening skills and demonstrate sound judgement;
• Demonstrate the ability to lead by example.
• Be a quick thinker and make decisions assertively whilst remaining calm.

The successful candidate must be eligible to work in New Zealand or hold a valid NZ visa at the time of applying.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers’ portal by 26 June 2026. If you have any questions about the role, please contact

Sonja Rae (Recruitment) at sonja.rae@tewhatuora.govt.nz OR

Grant Andrews (Service Supply Manager) at grant.andrews@nmdhb.govt.nz .

Job ref: R1N26-125

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.

Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.

Position description Apply now

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