Enquiries Administrator & Call Centre Relief, Nelson Hospital


  • Do you have a passion for solving problems and helping people?
  • Do you have excellent communication and customer service skills?
  • Varied, challenging and interesting work
  • Permanent position working 16 hours a week with flexibility to work additional hours 

Ngā mōhiohio e pā ana ki tēnei mahi (About this position)

We are looking for an experienced administrator with excellent customer service skills to staff our busy enquiries desk at Nelson Hospital, working 8.30AM to 5.00PM on Tuesdays and Thursdays. However, it will important that you have the flexibility to provide relief cover for our other Enquiries Administrator, who works Mondays, Wednesdays and Fridays, as well as the Tele Ops staff in our call centre, once trained. 

This diverse role would suit someone who enjoys helping people and the challenge of working under pressure while maintaining a calm and welcoming presence. The salary for this role is $43,720 (pro rata per annum i.e. based on a 40 hour working week). 

Ko wai he kaitono tōtika? (Who is an appropriate applicant?)

You will be the type of person who is always willing to go the extra mile to deliver excellent customer service. You will a clear and confident communicator and will manage the demands of the role by being highly organised and efficient. 

You will be confident in the use of Microsoft applications and will ideally have PC based switchboard experience. However, if you’re a quick learner, and are up for the challenge, we are happy to provide call centre training. 

Other key qualities for success in this role include:

  • A professional and positive can-do attitude
  • Well-presented, reliable and resilient
  • Attention to detail
  • Flexibility to provide relief cover, sometimes at short notice. 

Ā mātou rōpū (About our team)

Nelson Marlborough Health is the main health provider for the top of the south. Nearly 3,000 strong, we are Nelson and Marlborough’s largest employer, which means the opportunities here are endless. Our main locations are Nelson and Wairau Hospitals but we are spread across the region and service all parts of the community. Our work can be challenging, but we are up for it. We have a great team and we work hard to make a difference. We value integrity, innovation, respect and teamwork. 

Ētahi atu mōhiohio (More Information)

https://www.youtube.com/channel/UC34XErxkHJ5YAn59o6SrhnA

Me pēhea ahau e tono ai? (How do I apply?)

Keen to apply now, it’s easy. Please fill in our online application form https://nmdhb.careercentre.net.nz/Job

For general enquiries please contact our recruitment team on vacancies@nmdhb.govt.nz or 03 546 1274.

For role specific information please contact Laureen McLean, Team Leader – Call Centre, Laureen.McLean@nmdhb.govt.nz

Ref: N20-172

Applications close: Sunday 7th June

Permanent/Part Time

Job no: N20-172

Location: Nelson Hospital

Closing Date: Sunday, 7 June 2020